Solutions > Digital Innovation > Integrated Omni-Channel
Digital
Innovation
Our Digital Innovation Team is in permanent digital transformation by developing disruptive and revolutionary solutions.
Solutions > Digital Innovation > Integrated Omni-Channel
Digital
Innovation
Our Digital Innovation Team is in permanent digital transformation by developing disruptive and revolutionary solutions.
Integrated Omni-Channel
Ecosystem and omnichannel contact philosophy applied.
The post-pandemic world has allowed us to value virtuality and digital. Today any Contact Center applies social networks to generate digital contacts. Dasa integrates the contact with people. A Customer Care Representative can start an inBound contact via WhatsApp, then moves to a phone contact or an e-mail exchange and concludes with a confirmation by WhatsApp. The global contact by the same operator, embodied in the same platform; the solution of the future.
Robotization
We use the most varied and modern RPA tools for internal processes and those requested by our clients, allowing efficiency, speed and accuracy.
Digital Platforms
We provide our clients with a wide range of digital channels including devices created by us within the framework of a Lean Six Sigma model.
Interactive IVR
IVR models that combine variants with different digital channels allowing a dynamic and intuitive contact.
Hyper-Personalized Digital Enhancer
Simultaneous multi-contact management enhances results.
Hyper-personalized Chatbot
Bot with precise configurations that generate a complete, intuitive and self-sufficient solution.
Self-Management Payment
We count on a renewed, intuitive, and hyper-personalized self-management solution for users.
Smart Quality Center
Tools with RPA and AI process quality controls that result in high certifiable ratios.
