Solutions > Digital Innovation > Self-Management Payment

Digital

Innovation

Our Digital Innovation Team is in permanent digital transformation by developing disruptive and revolutionary solutions.

Solutions > Digital Innovation > Self-Management Payment

Digital

Innovation

Our Digital Innovation Team is in permanent digital transformation by developing disruptive and revolutionary solutions.

Self-Management Payment

We count on a renewed, intuitive, and hyper-personalized self-management solution for users.

Today it is common to have digital self-management tools. Dasa looked for an improved and intuitive solution. The debtor receives a “short link” and upon clicking, they self-manage with the ease to immediately visualize their debt information and regularization options. There is no need for loging in or providing personal information. Direct, instant information at your fingertips.

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Robotization

We use the most varied and modern RPA tools for internal processes and those requested by our clients, allowing efficiency, speed and accuracy.

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Digital Platforms

We provide our clients with a wide range of digital channels including devices created by us within the framework of a Lean Six Sigma model.

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Interactive IVR

IVR models that combine variants with different digital channels allowing a dynamic and intuitive contact.

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Hyper-Personalized Digital Enhancer

Simultaneous multi-contact management enhances results.

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Integrated Omni-Channel

Ecosystem and omnichannel contact philosophy applied.

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Hyper-personalized Chatbot

Bot with precise configurations that generate a complete, intuitive and self-sufficient solution.

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Smart Quality Center

Tools with RPA and AI process quality controls that result in high certifiable ratios.

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Robotization

We use the most varied and modern RPA tools for internal processes and those requested by our clients, allowing efficiency, speed and accuracy.

Our Digital Innovation Team is in permanent digital transformation by developing disruptive and revolutionary solutions. Digital robotization in routine and constant processes provides cost reduction, efficiency and business transformation.

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Digital Platforms

We provide our clients with a wide range of digital channels including devices created by us within the framework of a Lean Six Sigma model.

We can help our clients accelerate their brand through digital transformation.

Over the years, we have developed a comprehensive set of digital platforms that support our digital transformation projects.

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Interactive IVR

IVR models that combine variants with different digital channels allowing a dynamic and intuitive contact.

Contact may start with a voice message, continues with a WhatsApp chat, ends up with a call from an operator and is ratified with an email.

Our integrated omni-channel ecosystem guarantees flexible and intuitive contact processes. We know that a passive voice message does not generate satisfactory results.

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Hyper-Personalized Digital Enhancer

Simultaneous multi-contact management enhances results.

Outbound campaigns include, for example, a phone contact that when it’s categorized, it sends an automatic digital message (SMS, e-mail or Whatsapp) ratifying the resolution carried out. This multi-contact process reinforces good results. These are digital tools that generate a high added value. agregado.

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Integrated Omni-Channel

Ecosystem and omnichannel contact philosophy applied

The post-pandemic world has allowed us to value virtuality and digital. Today any Contact Center applies social networks to generate digital contacts. Dasa integrates the contact with people. A Customer Care Representative can start an inBound contact via WhatsApp, then moves to a phone contact or an e-mail exchange and concludes with a confirmation by WhatsApp. The global contact by the same operator, embodied in the same platform; the solution of the future.

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Hyper-personalized Chatbot

Bot with precise configurations that generate a complete, intuitive and self-sufficient solution.

Our Digital Innovation Team develops daily maintenance processes and adaptations that guarantee to be intuitive and user-friendly, generating the desired results.

 

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Smart Quality Center

Tools with RPA and AI process quality controls that result in high certifiable ratios.

Our daily integrated omnichannel management process is rigorously controlled by tools created by our Digital Innovation Team that monitor compliance with quality standards required by certifiers or customers.

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“Estamos convencidos de que la transformación involucra la automatización de procesos y así lo venimos trabajando junto al apoyo de Dasa LegalTech. La eficiencia, optimización y procesamiento en tiempo y forma de los Oficios Judiciales se alcanzó con éxito en una primera etapa, que involucró la automatización en el envío de respuestas a oficios positivos.”

Paola D. Cortéz
Jefe de Soluciones Integradas, Banco Galicia

 

“Desde hace 20 años, Dasa brinda servicios de gestión de cobranza y crédito. Una firma que en 2018 se convirtió en parte de nuestra Cadena de Valor”.

Edesur

“Dasa incrementó hasta en un 35% el recupero en nuestras carteras
de mora temprana y tardía en tan solo el primer trimestre”


Juan Pérez
Director de Cobranzas, Banco Galicia

“Dasa incrementó hasta en un 35% el recupero en nuestras carteras
de mora temprana y tardía en tan solo el primer trimestre”


Juan Pérez
Director de Cobranzas, Banco Galicia

Collections

Our collection services cover preventive, early, late and judicial debts with a digital process in an integrated omnichannel ecosystem.

During the last 15 years we have created an infrastructure of operational sites with a deep experience, prioritizing high efficiency ratios with transparent and exposed processes to our customers.

We aim to be the most debtor-intuitive collections BPO in the region.

Our processes include predictive outbound call campaigns, interactive and smart IVR’s, intuitive bots and self-managed platforms that guarantee satisfactory results for our clients.

We cover all segments: preventive, early, late, judicial and unrecoverable.

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Sales

Our integrated omnichannel ecosystem generates high impact in sales.

Maximizing sales results starts with companies that priorize an exceptional customer experience.

Our enterprise and direct-to-consumer sales solutions, consolidated by our comprehensive, digital sales framework, can help companies ensure they have an advantage in these increasingly competitive times.

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Technical Support

From self-service mode, to contacting product experts, we will guide you through the different levels of technical support.

Technical support may represent the opportunity you’ve been waiting for to take your customers’ loyalty to the next level.

Are your technical issues standard or more complex and require more sophisticated troubleshooting procedures? Do you need high-level support for large-scale and high-impact cases? Perhaps you are looking for engineering services that include testing, product-level resolution management or laboratory services.

Our highly skilled and experienced team is the answer. We can help you with the right tools, the right channels and the right people. We are committed to using our focus on innovation and continuous improvement to make this journey simpler, safer and faster.

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User Protection

Your customers will be in touch with an environment that is perfectly tuned to ensure the right services at the right time, thus increasing business results, customer satisfaction and loyalty.

More than 15 years of experience allow us to deeply understand the customer journey and make it simpler, faster, safer and more cost-effective. We are your most agile partner in product design and service inquiries, complaint resolution, customer surveys and emergency response; integrating channels without interruptions and always providing consistency.

At Dasa, you’ll find the power of technology, leveraging human actions, while seamlessly combining security and privacy, to help you show your customers that you really care about them.

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Social Network and Chat

Our integrated omni-channel ecosystem enables us to offer a digital solution for contacting people.

We deliver a personalized customer experience with the brand, increasing customer value and building a potential long-term relationship through omnichannel integration combined with the communication skills of our social media analysts.

Dasa helps companies integrate digital channels with existing customer interaction channels to create an advanced digital customer experience. The incorporation of smart and intuitive chatbots allows us to optimize contact with people and results for our customers.

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Self-Management Payment

We count on a renewed, intuitive, and hyper-personalized self-management solution for users.

Today it is common to have digital self-management tools. Dasa looked for an improved and intuitive solution. The debtor receives a “short link” and upon clicking, they self-manage with the ease to immediately visualize their debt information and regularization options. There is no need for loging in or providing personal information. Direct, instant information at your fingertips.

Request Quote

Valuation of Delinquent Credit Portfolios

We collaborate with both national and international Banks, as well as investment funds in the preparation and study of non-performing loan portfolios.

Our technology, robotization, artificial intelligence and our 15 years of experience in credit, allows us to perform valuation models of delinquent portfolios with a very high range of efficiency.

Dasa has a team with proven experience in portfolio sales processes with management functions in recognized national and international banks.

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Consultancy in Sales of Delinquent Credit Portfolios

We develop procedures for portfolio sales transactions that safeguard commercial, financial, tax and legal aspects.

We seek methods that allow us to provide absolute transparency to each transaction without losing economic value or any opportunity.

Dasa has a team with proven experience in portfolio sales processes with management functions in recognized national and international banks.

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Acquisition and Businesses of Delinquent Credit Portfolios

Dasa owns an Investment Fund dedicated and specialized in participating in non-performing portfolio businesses.

Our Investment Fund is a relevant player in the region in the acquisition of non-performing loan portfolios.

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“Dasa incrementó hasta en un 35% el recupero en nuestras carteras
de mora temprana y tardía en tan solo el primer trimestre”


Juan Pérez
Director de Cobranzas, Banco Galicia